At StrikerWear Store, we want every purchase to be a winning goal. But if something doesn’t fit right or isn’t what you expected, our returns process is as smooth as a perfectly weighted through ball.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must be:

  • Unworn and unused
  • In original packaging with all tags attached
  • In resalable condition (no stains, odors, or damage)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sleepwear & Underwear (unless faulty)
  • Babywear (unless faulty)

How to Return or Exchange

Step 1: Notify Us

Email our team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Details of the item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear StrikerWear Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name, Size, Color] Reason: [Please specify] Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]
Please advise on next steps.

Kind regards,
[Your Full Name]

Step 2: Wait for Instructions

We’ll respond within 24 hours (excluding weekends) with return instructions and any required documentation.

Step 3: Ship Your Return

Package your item securely and send to:

StrikerWear Returns
49 Hanbury St
London, GB EC2D 3WA

Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method
  • Please allow additional time for your bank or credit card company to process the refund (typically 5-10 business days)

Exchanges

For size or color exchanges:

  • We’ll ship your replacement once we receive the original item
  • If the replacement is more expensive, you’ll pay the difference
  • If less expensive, we’ll refund the difference

Faulty or Incorrect Items

If you receive a defective or wrong item:

  • Contact us immediately with photos of the issue
  • We’ll cover return shipping costs
  • Priority processing for replacements or refunds

Our returns policy is designed to be as fair as the beautiful game itself. If you have any questions, our customer support team is ready to assist – no VAR delays here!